Clear fee and payment information helps patients feel prepared. Medical care can already feel stressful, so you deserve to understand the practical arrangements before your consultation.
Consultations and follow-ups are generally 30 minutes at GP rates. If an appointment runs longer, a prolonged consultation fee aligned with Discovery rates may apply.
Some medical aids may not cover extra time, reports or administrative work. Where possible, Dr Sebastião explains additional costs upfront so you can make an informed decision.
Medical aid details are checked on the day of booking. If approval is confirmed, payment may be processed directly through medical aid. If benefits are depleted or you are a private patient, payment can be made by credit or debit card.
All consultations must be approved by medical aid or paid immediately after the appointment. Contact the practice if you need more detail about the fee structure.
Cancellations should be made at least 24 hours in advance. A missed appointment or late cancellation may result in responsibility for the full fee, except in emergencies. This protects reserved appointment time and keeps booking fair for everyone.